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THE AGENDA

  WORKSHOP DAY: MONDAY 6TH NOVEMBER
9.30 Delegates meet in the main foyer for the site visits
10.00 RATP and SNCF site visits
  Begin your stay in Paris by visiting key metro operation sites in the city thanks to support from RATP and SNCF. Leaving the hotel at 10:00 you will have the opportunity to meet your fellow delegates and check out the network developments first hand with our unique site visits.
13.30 NETWORKING LUNCH
14.30  

Intimate workshops

The workshop sessions offer a perfect platform for interaction, debate and best practice sharing. Following the moderators' introductory presentation, delegates will sit on tables of no more than 10 delegates led by specialist facilitators and will discuss the challenges presented on their tables. Each table will then feed their conclusions back to the whole group, so you can take practical information back to the office to improve your business!

CBTC WORLD CONGRESS SMART METRO WORLD CONGRESS

Increasing capacity safely:

In many large cities around the world, capacity is reaching its limits, yet building new lines is an expensive and lengthy process. This workshop will explore how CBTC can reduce headway without compromising on safety.

Bombardier

Optimising data extraction:

  • Improving the train-track interface for faster data transfer
  • Obtaining data in a timely manner to deliver actionable insights
  • Can data be extracted remotely/in real time without compromising on security?

Siemens

 

15.30 NETWORKING COFFEE BREAK
16.00 

 

CBTC WORLD CONGRESS SMART METRO WORLD CONGRESS

Where are the opportunities for deeper automation?

From automatic coupling to automated workshops, increased automation can improve reliability, safety, and efficiency. This workshop will look at where this is practical and the kinds of automation offering the best ROI.

Systra

Is predictive maintenance the right approach for your rail system?

The rail industry is gravitating towards predictive maintenance, yet operators need to weigh up the initial investment with the cost saving, efficiency, and reliability benefits of different approaches to maintaining the network. This workshop explores the pros and cons to help you craft a solid business case.

TBC

 

17.00 NETWORKING DRINKS RECEPTION
 
  DAY ONE: TUESDAY 7TH NOVEMBER
8.00 Registration Open
9.00 Welcome Address
 

Room 1

C- level plenary: Global perspectives on metro growth and development

Around the world, urban transport networks are under pressure to tackle similar challenges of overcrowding, competition from existing and emerging modes of transportation, the need for sustainability, and increasingly demanding customer expectations. Finding the solutions to these challenges requires strong leadership from the top down, and this session will bring together global metro leaders to discuss the best strategies for now and in the future.
9.10 Opening keynote presentation: Innovating in the face of an increasingly competitive landscape
Senior representative, RATP
9.25 Investing in an ageing network to increase capacity and improve service
Desmond Kuek, Chief Executive Officer, SMRT
9.40 Sponsor Presentation
Speaker TBC
9.55 Delivering higher rail reliability and service quality for the benefit of passengers
Azmi Abdul Aziz, Chief Executive Officer, Prasarana Malaysia
10.10 Encouraging uptake of public transport
Alexandra van Huffelen, Managing Director, GVB Amsterdam
10.25

Ask the Leaders: Your chance to interact with our C-level panel and pose your questions on our interactive Q&A system.  Delegates can vote for their favourite questions and get unparalleled industry insight.

  • As technology develops and new challenges arise, what should operators be investing in?
  • What opportunities are there for maximising capacity by getting the most out of existing infrastructure?
  • In what ways are customer expectations changing in today’s digital world?
  • How can metros deliver cost-efficiency, sustainability, and value for money for passengers?
  • How should operators respond to the rise of new modes of transportation such as ride-share and autonomous vehicles?
Panelists:
  • Senior representative, RATP
  • Azmi Abdul Aziz, Chief Executive Officer, Prasarana Malaysia
  • Desmond Kuek, Chief Executive Officer, SMRT
  • Alexandra van Huffelen, Managing Director, GVB Amsterdam
  • Jorge Delgado, Chairman & CEO, Metro Do Port
10.55  NETWORKING COFFEE BREAK
  CBTC WORLD CONGRESS SMART METRO WORLD CONGRESS
  Room 1 Room 2 Room 3
 

PROCUREMENT AND PROJECT DELIVERY

Installing new CBTC systems is a major challenge; there is too much uncertainty and unforeseen challenges can arise. Yet there are ways of achieving a smoother procurement and project delivery process, and this session will look at how operators can learn from the experience of those who have gone before.

DIGITAL INFRASTRUCTURE TO ENHANCE OPERATIONS AND MAINTENANCE

With digitisation increasing there are new opportunities for operators to gather and analyse data with predictive, reliability, and balance based maintenance techniques. This session will look at how these tools can be exploited to carry more passengers with fewer disruptions to service.

DEVELOPING THE PASSENGER RELATIONSHIP

Digital channels such as mobile apps and social media platforms are becoming the channel of choice for customer interactions, and offer new opportunities for the collection of passenger data, personalisation, and ancilary revenues through advertising. This session looks at ways of building up the passenger relationship, and how this can be monetised.
11.25

Bringing together stakeholders: delivering upgrades on time and under budget

  • What are the best ways of working with suppliers?
  • How can transit oriented development solve funding gaps?
  • Advantages and disadvanges of PPP contracts.
Senior Representative, RATP

Strengthening digital infrastructure to enable smarter maintenance techniques

  • Improving train-track communications for real-time data transfer.
  • Sensors and wayside detection devices for monitoring the network.
  • Overcoming the challenges of cyber security and data ownership.
Speaker TBC

Understanding the modern passenger

  • What do passengers want and how are their expectations changing?
  • What touch points can be used to collect passenger data?
  • Where can technology improve passenger data collection?
Dr. Székelyné Pásztor Erzsébet, Head of Corporate Relations, Budapest Transport Company
11.40

Modernising the network with full UTO

  • Evaluating the tender process: making sure it works for you.
  • Identifying your priorities for a new signalling system: what new functionalities are available?
  • What’s mission critical and what’s extra?

Nikolaus Panzera, Operations Manager, Wiener Linien

Data-driven asset management: aggregating and analysing data to deliver actionable insights

Digitised networks generate huge quanitites of valuable data, yet without proper collection and analysis can go to waste. This presentation will examine how data analysis can yield reliability, costs-saving, and safety benefits.

Speaker TBC

Driving service excellence through companywide strategic change

This presentation will explore SMRT’s framework and efforts to improve customer experience and innovation to drive service excellence initiatives.  The initiatives range from companywide leadership alignment, strategic partnerships, technological customer touch-points, technology driven training and innovation engagement events.

Dave Ong, Head of the Passenger Service Department, SMRT
11.55

How can the supplier’s knowledge and expertise help the operator save costs from the start of a project?

Olivier Fafa, Systems Director, Systra

VR, AI, and UAVs: how is the latest technology changing asset management for good?

Senior representative, Siemens

Case study: A connected mobility pilot with North County Transit District San Diego

  • Marcus de Paz, Global Sales & Business Development, Bombardier
  • Rene Braun, Senior Strategy Analyst, Bombardier
12.10

Signaling advances based on operational experience and innovative technologies

  • Factory testing as a way of minimising expensive field tests.
  • Performing sufficient testing while permitting the start of revenue service as early as possible.
  • Preparing for post-testing operational challenges.

Nicolas Nikolopoulos, Head of Signalling and Train Control Department, Attiko Metro

Targetted maintenance: reducing disruption and downtime to keep the network moving

  • How does downtime for maintenance affect budgets and customer satisfaction?
  • Identifying problem areas before they arise.
  • Strategies for completing targetted repair work in fewer sessions.
Speaker TBC

Commercialising passenger data

  • The potential value of passenger data.
  • Using data to personalise advertising.
  • Creating partnerships with local businesses to drive ancillary revenues.
  • New channels for interacting with passengers: bluetooth and push notifications.

Jesper Witt, Marketing and Commercial Activities Manager, Metro Service Copenhagen Metro

  Panel Discussions:
12.25

Getting it right first time: saving costs through planning and due diligence

  • What due diligence factors should operators consider during the procurement process?
  • What strategies should be used to plan for unusual, difficult or unique circumstances?
  • Where can off-the-shelf solutions help keep costs down?

Panelists:

  • Nicolas Nikolopoulos, Head of Signalling and Train Control Department, Attiko Metro
  • Nikolaus Panzera, Operations Manager, Wiener Linien
  • Senior representative, RATP
  • Olivier Fafa, Systems Director, Systra

Overcoming the barriers to better use of data

  • What infrastructure/technology is needed before real-time analytics is possible?
  • How can data be aggregated from different sources?
  • Why are operators reluctant to share data?

Panelists:
Senior representative, Siemens

Meeting and exceeding passenger expectations

  • What are that main factors in attracting passengers?
  • How can operators increase passenger loyalty?
  • What are the solutions to the most common passenger complaints

Panelists:

  • Dave Ong, Head of the Passenger Service Department, SMRT
  • Dr. Székelyné Pásztor Erzsébet, Head of Corporate Relations, Budapest Transport Company
  • Jesper Witt, Marketing and Commercial Activities Manager, Metro Service Copenhagen Metro
13.00 NETWORKING LUNCH
  CBTC WORLD CONGRESS SMART METRO WORLD CONGRESS
  Room 1 Room 2 Room 3
 

ACHIEVING INTEROPERABILITY ON AN OPEN SYSTEM

Interoperability is an issue in any open system where there are multiple operators with trains transferring from one line to the other. Each line has its own challenges and it is difficult to marry different technologies across lines. There is debate within the industry over whether standards can help make interoperability easier or whether they stifle innovation.

COST SAVING THROUGH EFFICIENT AND SUSTAINABLE OPERATIONS

Many global Metro operators are running ageing legacy equipment and infrastructure which is unreliable and expensive to replace. This session will look at ways in which technology can help operators reduce costs, increase efficiencies, and get more out of ageing networks.

INTELLIGENT PASSENGER MANAGEMENT

Metro systems around the world are facing the challenge of growing demand.  CBTC systems enable more passengers to use the network but this has made passenger management the next key constraint on maximising capacity.  In order to fully use the capacity of new and existing trains and infrastructure, metro operators need to optimise passenger movements through the system and regulate congested periods.
14.15

Seamless switching between signalling systems

  • Rationalising where CBTC is needed on urban and suburban networks.
  • Avoiding faults and improving reliability.
  • Training drivers and control room staff to handle multiple systems.

Speaker TBC

Providing a safe, reliable and sustainable service at competitive cost

  • Making the most of existing assets
  • Using technological innovations to increase lifecycles.
  • Identifying and negating risks.

Abhay Kumar Mishra, Chief Executive Officer, Mumbai Metro One Pvt Ltd

Designing better stations to improve passenger flow

  • How can station design improve passenger mood and reduce complaints?
  • Reducing overcrowding, waiting times, and safety risks
  • Commercialising station assets: retail and advertising opportunities
Vincent Georjon, Project Director, Tolouse Tisseo SMTC
14.30

Innovative technology to address traffic regulation issues on an open network

Ownership and access to data is a sensitive issue. Operators must maintain data privacy in case of incidents or legal issues. Yet data sharing is also crucial in order to identify faults and improve the network. This session will explore where compromises can be found.

Juliette Pochet, Industrial PHD Student - Automatic control system for traffic management, SNCF

The potential of predictive maintenance for increasing life-cycles and reducing costs

Whereas maintenance has traditionally been a reactive, disruptive, and costly necessity, the availability of data enables asset managers to move from a reactive to a proactive model using predictive maintenance, condition based monitoring, and sensors across the network.

Markus Ossberger, Deputy Head of Division Infrastructure, Wiener Linien

Real-time information: improving communication across channels

  • The benefits of real-time information for safety, security, and seamless passenger journeys.
  • The role of information for reducing crowding on platforms and in trains
  • Challenges for consistency of information across onboard, in-station, and online channels
Senior Representative, RATP
14.45

How can suppliers and operators work together to improve interoperability?

Senior representative, Ansaldo

Future-proofing your assets in the face of technological change

Senior representative, Ericsson

Using passenger behavioural data to change usage of the metro

Speaker TBC
15.00

Onboard technology: would standardisation make technology upgrades easier?

Each new piece of technology installed on rolling stock needs to be able to work alongside existing and future systems. This presentation will explore the potential for standardisation in onboard technologies and train-to-ground communications as a way of reducing costs and simplifying procurement.

Speaker TBC

Optimising timetables and scheduling with data analytics

Increasing capacity by making the most of existing assets.
How can optimised timetables save energy and improve service?
Being flexible to account for unexpected peaks and troughs in demand.
Speaker TBC

Managing peaks in passenger numbers during cultural events

Major cultural events such as seasonal festivals, music concerts, and sporting competitions can cause major strain on the urban transport network. This session will look at strategies for increasing capacity and improving safety when there are more passengers than usual.

Joubert Flores, Engineering Director, Metro Rio
  Panel Discussions:
15.15

Do standards/frameworks help or hinder interoperability?

  • How can standards deliver cost savings and efficiencies?
  • Can standards be developed that account for unqiue circumstances?
  • Do standards restrict innovation?

Panelists:

  • Juliette Pochet, Industrial PHD Student - Automatic control system for traffic management, SNCF
  • Senior representative, Ansaldo

Technology as an enabler of a sustainable metro

  • What does a sustainable metro operation look like?
  • What parts of rail operations offer the most opportunities for efficiency initiatives?
  • How can data analytics increase efficiency?

Panelists:

  • Abhay Kumar Mishra, Chief Executive Officer, Mumbai Metro One Pvt Ltd
  • Markus Ossberger, Deputy Head of Division Infrastructure, Wiener Linien
  • Senior representative, Ericsson
  • Senior representative, Voestalpine

Making best use of available capacity through behaviour change

  • During what stage of the journey should interventions be made to regulate usage
  • What interventions are most effective in changing behaviour?

Panelists:

  • Vincent Georjon, Project Director, Tolouse Tisseo SMTC
  • Joubert Flores, Engineering Director, Metro Rio
15.45 NETWORKING COFFEE BREAK
16.30 

Intimate workshops

The workshop sessions offer a perfect platform for interaction, debate and best practice sharing. Following the moderators' introductory presentation, delegates will sit on tables of no more than 10 delegates led by specialist facilitators and will discuss the challenges presented on their tables. Each table will then feed their conclusions back to the whole group, so you can take practical information back to the office to improve your business!

CBTC WORLD CONGRESS SMART METRO WORLD CONGRESS
Room 1 Room 2

CBTC for light rail and tram:

CBTC is quickly becoming the signalling system of choice for light rail and tram networks. These pose unique and unusual challenges as they often run alongside automotive and pedestrian traffic.

Ansaldo

Making customer journeys easier:

What are the biggest pain points for customers?
How does technology increase connectivity?
How can we enable customers to take ownership of their journey?

TBC

 

17.30

Innovation in Focus: The SmartMetro 2017 Awards

SmartMetro is on a mission to celebrate innovation in urban rail operation that helps make the metro more competitive, ensures its growth and creates an integrated vibrant city. These awards look at major projects and innovations driving development and celebrate industry success stories.

  • Operational Performance Innovation of the year
  • Passenger Innovation of the Year
  • Project of the Year
  • Metro App of the Year
  • Digital innovator of the Year
17.45 NETWORKING DRINKS RECEPTION & END OF DAY ONE
 
  DAY TWO: WEDNESDAY 8TH NOVEMBER
8.00 Registration Open
9.00 Welcome Address
 

Room 1

THE FUTURE IS NOW: STRATEGIES FOR INNOVATION, TECHNOLOGY, AND DATA

Transportation technology is evolving fast, and the development of new modes of transportation from self driving cars to ride sharing applications present new challenges for urban rail operators. With huge challenges for increasing capacity, sustainability, and the need to be ‘smart’, rail must adapt new strategies and technologies to maintain its relevance in the modern world

9.10

Bringing the community together with a well-designed metro network

Jorge Delgado, Chairman & CEO, Metro Do Porto
9.25

The 21st century mobility experience: How will autonomous vehicles change the existing urban transport system?

Easymile is bringing the autonomous vehicle concept to a reality. Autonomous vehicles have the potential to provide flexible and cost-efficient mass transit solutions with minimal need for investment in infrastructure. This presentation will look at how far away we are from launching autonomous vehicles as a viable mode of transportation and how they will change the transportation landscape.

Marion Lheritier, Marketing & Communication, Easymile
9.40

Case study: Car-tube - the urban transport mode of the future?

Car-tube is a theoretical urban transport system which envisages passengers travelling in autonomous vehicles through relatively low-cost, small bore tunnels to free up space on the ground. This presentation will introduce the concept and explore its feasibility.

Lars Hesselgren, Director of Research and Senior Associate Partner, PLP Architecture 
9.55

Leadership panel: High-level strategies for technology integration and investment

  • Developing a company-wide IT strategy across passenger experience, asset management, and mission critical functions.
  • Who is responsible for making decisions on technology investment?
  • IT and investment – where does the budget allocation come from for digital projects?
  • What are likely to be the successful transportation modes of the future?
  • Are driverless vehicles likely to reduce or increase congestion on the roads?
  • How should rail operators respond to emerging modes of transport?

 Panelists:

  • Jorge Delgado, Chairman & CEO, Metro Do Porto
  • Stephane Callet, Senior Project Manager, NExTEO, SNCF
  • Lars Hesselgren, Director of Research and Senior Associate Partner, PLP Architecture
  • Marion Lheritier, Marketing & Communication, Easymile
10.40 NETWORKING COFFEE BREAK
  CBTC WORLD CONGRESS SMART METRO WORLD CONGRESS
  Room 1 Room 2 Room 3
 

DIGITISING NETWORKS: INTELLIGENT OPERATION OF CBTC SYSTEMS

The current trend is for full automation across greenfield and brownfield projects, yet there are additional areas beyond revenue operations where further automation could reduce costs and improve efficiency. Automatic coupling, automated workshops, and platform screen doors can all help deliver reliability and introduce cost efficiencies. How do we balance further automation with safety and create the smart systems of the future?

OPPORTUNITIES AND CHALLENGES OF THE INTERNET OF THINGS

Digitized assets, operations, and passenger management systems opens up metro operators to new opportunities as well as new  threats and challenges. With the Internet of Things it is no longer enough to secure your servers; operators need to secure all digital devices across the network. This session will explore the standards, processes, and technology needed to survive in a digitized world.

INTEGRATED, INTERMODAL JOURNEYS

As cities grow and become increasingly crowded, transportation networks are feeling the strain. Passengers are mode agnostic and will use the best route available to get from A2B. Metro operators need to adapt to keep people out of private cars and deliver more sustainable alternatives. This session will look at ways of improving mobility, from smart ticketing solutions to partnerships with other agencies and alternative modes of transportation.
11.10

The business case for greater automation

  • Where is there room for further automation?
  • Does more automation make business sense?
  • Is there a balance to be struck between automation and safety?
Philippe Leguay, International Director Urban Railway Systems, Keolis

What role will transport technology play in the development of the smart city of the future?

Scott Cain, Chief Executive Officer, Future Cities Catapult

Mobility-as-a-service: using public transport networks more intelligently

  • Transport on demand: fulfilling user needs with the best transport solution available
  • Ticketless travel: combining transport modes on one easy to use account
  • The challenges of developing a MaaS single market
Piia Karjalainen, Senior Project Manager for MaaS, ERTICO ITS Europe
11.25

Organisational change: equipping the workforce with the right experience and skills for new signalling systems

  • Succession planning and acquiring new talent
  • What are the challenges of training staff in the use of CBTC technology?
  • Balancing new and legacy systems
Mark Vernal, Senior Operations Lead, Rail Systems Alliance, Metro Trains Melbourne

Prasarana’s experiences in protecting itself against rising threats of terror attacks

Increasing security at the entrance and exit points of metros would limit passengers’ ability to go about their daily lives, causing inconvenience and travel delays. This presentation will show how Prasarana is mitigating these risks through the usage of technology and artificial intelligence , as well as intelligent collaboration with domestic security services.

Ahmad Sazali Ismail, Chief Risk Officer, Prasarana Malays

Using IT to improve mobility

  • Integrated payments systems for urban rail systems
  • Developing journey planner apps
  • Performance monitoring systems

Dr Prodyut Dutt, Chief Development Officer, Land Public Transport Commission Malaysia (SPAD)

11.40

Getting the most out of digitised networks

Senior representative, Thales

The esecalation of the cyber security threat: how should metro networks prepare to combat new forms of attack?

Senior Rpresentative, Egis

Sponsor presentation

Speaker TBC
11.55

Preparing to fail: optimising control systems and improving crisis management

In-service failures are a major cost; access to the right data is crucial for identifying and handling failures before they get out of hand. This session will look at ways of improving response times to faults or incidents to keep lost-customer hours to a minimum.

Michael Brown, Head of Operations, Crossrail

The human factor: Engaging with the workforce and passengers over safety and security

  • Preventing security leaks and ensuring staff are accounted for.
  • Developing a culture of awareness: training and engaging staff over security.
  • Crowd-sourcing surveillance: encouraging public vigilance and using customer data to intercept threats as they arise.
Speaker TBC

Uber and public transport - a win-win

Ride-sharing apps have expanded rapidly as a cheap and convenient way of getting passengers from A2B. There is some debate over whether ride-share should be viewed as a competitor or partner by existing transportation operators. Ride-share has the potential to fill gaps in the network and take care of the first and last mile of the journey. What does a healthy partnership look like and how can it benefit passengers?

Marius Macku, Senior Associate, Public Policy and Government Relations, EU, Uber

  Panel Disscussions:
12.10

Fallback systems: mission critical or an unnecessary cost?

  • What happens if automated systems fail?
  • How should signalling systems be merged to increase reliability and improve safety?
  • Do fallback systems degrade the effectiveness of CBTC operations?

Panelists:

  • Philippe Leguay, International Director Urban Railway Systems, Keolis
  • Michael Brown, Head of Operations, Crossrail
  • Mark Vernal, Senior Operations Lead, Rail Systems Alliance, Metro Trains Melbourne
  • Senior Representative, Thales

How will safety and security threats develop in the future?

  • What are the unique safety and security risks for urban rail networks?
  • How does digitisation make the metro network vulnerable?
  • What are the limitations of safety and security efforts?

Panelists:

  • Ahmad Sazali Ismail, Chief Risk Officer, Prasarana Malaysia
  • Scott Cain, Chief Executive Officer, Future Cities Catapult
  • Senior representative, Egis

Achieving a seamless and sustainable urban transportation network

  • How can public transportation offer a viable alternative to the private car?
  • What are the incentives for private transport operators to work together?
  • What technologies can help increase seamlessness?

Panelists:

  • Marius Macku, Senior Associate, Public Policy and Government Relations, EU, Uber
  • Martin Lax, Head of Strategic Development, Transport for Greater Manchester
  • Dr Prodyut Dutt, Chief Development Officer, Land Public Transport Commission Malaysia (SPAD)
  • Piia Karjalainen, Senior Project Manager for MaaS, ERTICO ITS Europe
12.40 NETWORKING LUNCH
13.40

Room 1

Interactive roundtables: The roundtable sessions promote niche and open discussion amongst delegates. The conference hall will be divided into zones, each themed around a different challenge. Delegates can choose which zone they would like to join and a moderator will lead the group in discussion of the topic

Following the discussion, each table leader will feedback to the whole group, their key conclusions from the session.

Overcoming barriers to interoperability

Siemens

Streamlining the CBTC procurement process

IKOS Group

Inspection and certification

Egis

Customer complaints: reducing the negative impact and learning from mistakes

TBC

 

15.00 END OF SMARTMETRO & THE CBTC WORLD CONGRESS